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Overview of credits

In February 2022, BIMobject introduced “Credits” as a new transactional tool for business users - allowing you to use the platform’s marketing functionality. Unless otherwise was explicitly agreed within your subscription, brands with a Premium plan on BIMobject has some credits included in your plan by default:

BIMobject Plan

Included Credits

Basic

0

Standard

0

Premium (Regional License)

250 / month

Premium (Global License)

1000 / month

Enterprise

1000 / month

Spending credits

A brand’s credits work similarly to a mobile data subscription: the monthly balance can be spent to engage with your audience via Email Campaigns and grow it using Promoted products and Promoted collections. On the 1st of every month, the credit balance is refreshed to the monthly allowance, regardless of any remaining balance at the end of the month - so go ahead and use those included credits!

At any given time, the brand’s credit balance can be found in the widget at the top of the left side-menu when logged into the BIMobject Business Application. The widget also indicates how many days are left until the next refresh of credits.

The tools that are fueled by credits follow a simple pricing scheme:

Product

Basic & Standard

Premium

Email Campaigns

Feature not available

1 email to 1 user = 1 credit

Promoted products

(1 product, 1 week)

250 credits

200 credits

Promoted collections

(1 collection, 1 week)

Feature not available

250 credits

Audience

(1 audience export)

Feature not available

100 credits

This means a brand with a Premium plan and regional license (250 credits / 30 days) could run an email campaign for 50 users in your audience and promote one product for a week - every month, free of charge.

Many customers have already used the marketing tools BIMobject offers with success. If you think these functions would work well for your company as well, but aren’t quite sure how to get started, you can always contact us to learn more about relevant past cases and how to make these tools work for you.

FAQ

Is there any way to get more credits than what’s included in my plan?

Additional credits can be purchased by getting in contact with Customer Success, who will provide you with all the information you need. Credits are available as one-off refills or as a monthly added allowance on top of what’s already included in your plan. Look out for any “Add more credits” buttons throughout the solution for a shortcut to get in contact with Customer Success!

How do I get in touch with Customer Success about this topic?

You can either reach out to your Customer Success Manager directly or use the chat feature available on the right-hand side in the business application. Upon sending a message, someone from Customer Success will reach out to you shortly.

What happens if I have credits remaining at the end of the 30-day cycle?

Any remaining credits can unfortunately not be carried over to the next cycle, meaning if you have not spent all of your credits within the 30-day cycle, any remaining credits are lost. Therefore, we strongly encourage you to find the marketing mix that best fits your needs and start using any available credits to your advantage.

Can I use credits on a Basic or Standard plan?

Yes, credits are available for all plans.

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